Software Support Executive

Responsibilities:

• Work closely with new and existing clients to provide software & mobile app support via Whatsapp, through remote sessions (teamviewer) and on-site.

• Work closely with team leads and client POCs when deploying software for clients.

• Cloud-based and on-site software support and deployment, installation and migration.

• Follow instructions closely for deployment SOPs

• Work with local and overseas partners to resolve support and installation related issues.

• Ensure that support and installation deadlines are met according to SOPs and up to client’s expectations.

• Learn existing and new technologies that the company has and will be taking on.

• Propose innovative solutions to challenging problems.

• Work with hardware technical team and software developers to solve problems and implement solutions

• Able to learn how to solve problems on client servers such as Secure File Transfer Protocol (SFTP), software installation, task scheduling etc.

Requirements:

• At least polytechnic (diploma) and above

• Speaks English and Mandarin fluently

• Highly Responsive to clients and team mates·

• Learns quickly, has natural problem-solving skills

• Learn to handle and support all the different types of company software products

• Independent self-learner with need for minimal training and supervision.

• Be the go-to contact person for clients when they require software support.

• Background in IT preferred